Seamless omnichannel customer service software
The best-of-choice cloud-based software for managing sales, marketing, and customer service. A trusted partner for businesses across various industries, ranging from small and medium enterprises to corporations or enterprises.
Trusted by 35,000+ businesses in the region
Mekari Qontak for the future of communication
and business service management
Reach more potential customers with Omnichannel
- Audience segmentation for targeted marketing promotions.
- Centralize conversations from various sales channels to customer service.
- AI support for conversation summaries, trends, and audience sentiment predictions.
With Mekari Qontak, we can reach a broader audience beyond our social media marketing channels. For specific events, we can also blast campaigns to segmented audiences, especially for promotions exclusive to certain users. We no longer need to switch between applications to maintain communication. It's super useful.
Customer service has increased productivity by more than 20%
- Chatbot with NLP support that can be educated according to product context.
- Support for customizable communication flows and FAQ automation.
With Mekari Qontak's Chatbot, we have eliminated manual follow-up processes as it can be automatically set based on the context of customer questions with answers according to product knowledge. Previously, one agent could be overwhelmed with a queue of up to 40, now everything is automated faster.
CRM integration with Omnichannel enhances productivity
- Quickly access customer data in the integrated CRM with Omnichannel.
- Speed up customer follow-ups with the integrated ticketing module.
- Create notifications and direct reminder alerts via WhatsApp Blast from CRM data.
Previously, each of our agents could handle around 100 inquiries per day and needed to check customer data for follow-up action items. Now, we can resolve over 120 inquiries per agent per day.
Centralize data from the sales pipeline to customer service
- Prospect database management with flexible access and control.
- Sales pipeline and visit management with real-time live monitoring.
- Support for customized reports for faster decision-making.
The biggest challenge in sales and customer service management is how to centralize these various funnels harmoniously to strengthen the contextual information regarding campus programs, tuition fees, student empowerment information, and parent promotion inquiries. Everything can be easily accessed in Mekari Qontak.
Why business choose Mekari Qontak
Automate customer service and prospecting processes with a proactive 24/7 Chatbot
Protected customer data
Certified security system compared to other Omnichannel and CRM solutions
Team monitoring becomes easier
Synchronization of sales, marketing, and customer service with an integrated system
Faster decision making
Assurance of accuracy and speed with the support of NLP, AI, and analytics.
Centralization of business processes
Prevent fragmentation, hardware damage, and chaotic business processes.
Maintain internal team productivity
No more repetitive processes with flexible and automated processes as needed.
What is Mekari Qontak?
Mekari Qontak is one of Mekari’s SaaS products that helps businesses improve customer relations, manage prospects, and enhance the effectiveness of marketing and sales activities.
How much does Mekari Qontak cost?
The pricing for Mekari Qontak packages varies and can be customized according to your needs. For more details, please visit the pricing page.
Cara daftar akun Mekari Qontak?
To register for a Mekari Qontak account, please contact the Mekari sales team via the following Whatsapp link. The Mekari team will respond during business hours (Monday – Friday, 9:00 AM – 5:00 PM WIB).
Is there a product demo for Mekari Qontak?
Yes, you can register for a product demo by contacting the Mekari sales team through the following Whatsapp link.
Is there product training after purchase?
Yes, Mekari Qontak subscription packages include product training. For information on discounts and further offers, please contact the Mekari sales team through the following Whatsapp link.
Can Mekari Qontak be accessed via smartphone?
Is Mekari secure?
You can be assured that all data in the Mekari application is safe and protected. We adhere to ISO 27001 security standards equivalent to banks and implement encryption technology to safeguard your data from unauthorized access.
How to contact the customer service team?
If you are already a Mekari subscriber and need assistance, please access our aftersales-service:
- Help center Mekari Qontak for product usage guidance.
- Mekari University for professional certified courses.
- Release Note Mekari Qontak untuk mengetahui update fitur terbaru, improvement, dan bug fixing
Mekari Qontak Release Note to stay informed about the latest feature updates, improvements, and bug fixes. If you need further assistance, please contact the Mekari customer service team through the following
Whatsapp link. The Mekari team will respond during business hours (Monday – Friday, 9:00 AM – 5:00 PM WIB).