Seamless omnichannel customer service software

The best-of-choice cloud-based software for managing sales, marketing, and customer service. A trusted partner for businesses across various industries, ranging from small and medium enterprises to corporations or enterprises.

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Mekari Qontak for the future of communication
and business service management

Case study

Reach more potential customers with Omnichannel

  • Audience segmentation for targeted marketing promotions.
  • Centralize conversations from various sales channels to customer service.
  • AI support for conversation summaries, trends, and audience sentiment predictions.


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Hear it first hand from our clients
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With Mekari Qontak, we can reach a broader audience beyond our social media marketing channels. For specific events, we can also blast campaigns to segmented audiences, especially for promotions exclusive to certain users. We no longer need to switch between applications to maintain communication. It's super useful.

Julianti Nikita OPPO
99% Innovative marketing campaigns
Case study

Customer service has increased productivity by more than 20%

  • Chatbot with NLP support that can be educated according to product context.
  • Support for customizable communication flows and FAQ automation.


Apa kata mereka
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With Mekari Qontak's Chatbot, we have eliminated manual follow-up processes as it can be automatically set based on the context of customer questions with answers according to product knowledge. Previously, one agent could be overwhelmed with a queue of up to 40, now everything is automated faster.

Siti Aminah Anugerah Pharmindo Lestari
20% Cut manual chat summaries
Case study

CRM integration with Omnichannel enhances productivity

  • Quickly access customer data in the integrated CRM with Omnichannel.
  • Speed up customer follow-ups with the integrated ticketing module.
  • Create notifications and direct reminder alerts via WhatsApp Blast from CRM data.


Hear it first hand from our clients
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Previously, each of our agents could handle around 100 inquiries per day and needed to check customer data for follow-up action items. Now, we can resolve over 120 inquiries per agent per day.

Yuda Faisal Putra Biteship
20% Agent productivity has increased
Case study

Centralize data from the sales pipeline to customer service

  • Prospect database management with flexible access and control.
  • Sales pipeline and visit management with real-time live monitoring.
  • Support for customized reports for faster decision-making.


Hear it first hand from our clients
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The biggest challenge in sales and customer service management is how to centralize these various funnels harmoniously to strengthen the contextual information regarding campus programs, tuition fees, student empowerment information, and parent promotion inquiries. Everything can be easily accessed in Mekari Qontak.

Yudhistira Victoria Universitas Prasetiya Mulya
99% Centralized and systematic data

Why business choose Mekari Qontak

Array

Maximizing Sales

Automate customer service and prospecting processes with a proactive 24/7 Chatbot

Array

Protected customer data

Certified security system compared to other Omnichannel and CRM solutions

Array

Team monitoring becomes easier

Synchronization of sales, marketing, and customer service with an integrated system

Array

Faster decision making

Assurance of accuracy and speed with the support of NLP, AI, and analytics.

Array

Centralization of business processes

Prevent fragmentation, hardware damage, and chaotic business processes.

Array

Maintain internal team productivity

No more repetitive processes with flexible and automated processes as needed.

Frequently Asked Questions

What is Mekari Qontak?

Mekari Qontak is one of Mekari’s SaaS products that helps businesses improve customer relations, manage prospects, and enhance the effectiveness of marketing and sales activities.

The pricing for Mekari Qontak packages varies and can be customized according to your needs. For more details, please visit the pricing page.

To register for a Mekari Qontak account, please contact the Mekari sales team via the following Whatsapp link. The Mekari team will respond during business hours (Monday – Friday, 9:00 AM – 5:00 PM WIB).

Yes, you can register for a product demo by contacting the Mekari sales team through the following Whatsapp link.

Yes, Mekari Qontak subscription packages include product training. For information on discounts and further offers, please contact the Mekari sales team through the following Whatsapp link.

Yes, if you have subscribed, you can access Mekari Qontak anytime and anywhere through the mobile application available for both Android and IOS.

You can be assured that all data in the Mekari application is safe and protected. We adhere to ISO 27001 security standards equivalent to banks and implement encryption technology to safeguard your data from unauthorized access.

If you are already a Mekari subscriber and need assistance, please access our aftersales-service:

  1. Help center Mekari Qontak for product usage guidance.
  2. Mekari University for professional certified courses.
  3. Release Note Mekari Qontak untuk mengetahui update fitur terbaru, improvement, dan bug fixing

Mekari Qontak Release Note to stay informed about the latest feature updates, improvements, and bug fixes. If you need further assistance, please contact the Mekari customer service team through the following
Whatsapp link. The Mekari team will respond during business hours (Monday – Friday, 9:00 AM – 5:00 PM WIB).

Revolutionize the future of work with Mekari Qontak!

One-stop-solution for various sales, marketing, and customer service needs to support the growth of your business!

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