As Indonesia’s most comprehensive customer intelligence & engagement platform, Mekari Qontak helps manage all interactions, automate sales processes, and provide AI-powered customer insights.
Mekari Qontak offers end-to-end solutions—from omnichannel and CRM to AI-powered chatbots and platform customization.
Fragmented communication channels overwhelm your team—leading to slow responses, missed messages, unhappy customers, and lost sales opportunities. Speed up customer response time by up to 3× with Mekari Qontak.
Prospect data scattered across spreadsheets leads to inconsistent follow-ups, lost deals, and underperforming sales. Mekari Qontak streamlines and accelerates your sales cycle.
Support teams overwhelmed by repetitive inquiries—especially after hours—can drive customers away. Reduce your customer service workload by up to 40% with Mekari Qontak.
Mass-blasted campaigns without customer segmentation result in low open rates, poor conversions, and unclear ROI. Drive high-performing campaigns with Mekari Qontak.
Field sales activities are hard to track, and lack of transparency leads to poor coordination and inconsistent results. Boost sales accountability with Mekari Qontak.
Manual sales reporting is time-consuming, inflexible, and error-prone. Accelerate business decision-making to boost revenue with Mekari Qontak.
Inconsistent service due to the lack of SLA standards leads to customer disappointment and a damaged brand reputation. Elevate your service standards with Mekari Qontak.
Agents overwhelmed by lengthy chat histories and unsure how to craft professional responses risk customer misunderstandings. Boost customer engagement with Mekari Qontak.
Thousands of businesses and professionals rely on Mekari Qontak as their trusted resource planning software
The most comprehensive omnichannel and CRM platform certified with ISO 27001 international security standards and recognized by Gartner.
A ready-to-use platform designed to support operational needs across all business scales—from micro, small, medium, to large enterprises.
Our software is integrated within a unified ecosystem, equipped with flexible APIs to meet various operational and strategic business needs.
Problem-solving support, training, and enablement available across multiple communication channels with clear and transparent SLAs.
Meet your customer intelligence platform development needs with a wide range of customizations tailored to your business nature.
Maximize our ecosystem’s empowerment programs through networking opportunities in events and communities with fellow business practitioners.
Mekari Qontak is a Customer Intelligence platform that integrates Omnichannel Communication and CRM systems to help businesses respond to customers faster, increase sales conversions, and deliver a more personal and efficient customer experience.
Omnichannel unifies all communication channels (WhatsApp, Instagram, Email, Marketplace, etc.) into a single integrated dashboard. This allows agents to view a customer’s conversation history across channels without losing context—unlike multi-channel, where each platform operates independently.
Yes. Mekari Qontak supports cross-functional use—from sales teams managing prospects and follow-ups, to customer service teams handling inquiries quickly and automatically via chatbots or live agents.
Mekari Qontak’s CRM offers customizable pipelines, WhatsApp integration, GPS tracking for field sales, automated follow-ups, and performance dashboards that can be tailored to your business needs.
Absolutely. You can run segmented campaigns targeted at customers based on their interaction history and preferences. Campaigns can be sent via WhatsApp, SMS, email, and other channels—all integrated with the CRM for real-time tracking.
Tentu saja. Mekari didukung oleh mitra bisnis dan investor ternama seperti Money Forward, Midplaza Holding, Mandiri Capital, Biznet, East Ventures, Beenext, dan Prasetia. Dukungan ini memperkuat komitmen Mekari terhadap pertumbuhan jangka panjang di pasar Indonesia dan regional.
Mekari telah mendukung transformasi digital bisnis di Indonesia selama lebih dari satu dekade, melayani puluhan ribu perusahaan dari berbagai sektor industri.
Ya. Dengan dukungan finansial yang kuat dan visi jangka panjang, Mekari terus berinvestasi dalam pengembangan teknologi, perluasan infrastruktur, dan program keberhasilan pelanggan.
Mekari memiliki kantor pusat di Jakarta, kantor operasional di berbagai kota besar Indonesia, dan melayani klien di seluruh wilayah Indonesia. Tidak hanya itu, Mekari juga mendukung klien dari berbagai negara di Asia Tenggara dengan pelayanan terlokalisasi untuk memastikan compliance serta kebutuhan spesifik industri.
Jika Anda sudah berlangganan Mekari dan butuh bantuan silahkan mengakses layanan purna jual kami. Atau jika membutuhkan bantuan lebih lanjut, silakan hubungi tim customer service Mekari di lewat link Whatsapp berikut. Tim Mekari akan membalas pada jam kerja (Senin – Jumat, 9.00 – 17.00 WIB).
Yes, very safe. Mekari Qontak uses industry-standard encryption and trusted cloud infrastructure. All data sent or stored is protected with multiple layers of security.
Yes. Mekari Qontak offers role-based access control, allowing you to restrict who can view, edit, or manage data based on their department or role within the organization.
Your data is stored in cloud servers located in regions that comply with data protection regulations and maintain high SLAs for uptime and service availability.
Mekari Qontak logs all user activities through an integrated tracking system. This allows you to audit and review every action taken within the platform transparently.
Yes. Mekari Qontak is designed to comply with Indonesia’s personal data protection laws (including the PDP Law) and is continuously updated in line with regulatory changes.
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