Boost sales and customer loyalty with a single unified platform
As Indonesia’s most comprehensive customer intelligence & engagement platform, Mekari Qontak helps manage all interactions, automate sales processes, and provide AI-powered customer insights.
- Official Meta-verified WhatsApp Business (blue tick)
- Integrated CRM, omnichannel, chatbot, and marketplace solutions
- Team performance monitoring and AI-powered custom insights
The best solution for every aspect of your business operations
Mekari Qontak offers end-to-end solutions—from omnichannel and CRM to AI-powered chatbots and platform customization.
Streamlined processes, minimal human error
Fragmented communication channels overwhelm your team—leading to slow responses, missed messages, unhappy customers, and lost sales opportunities. Speed up customer response time by up to 3× with Mekari Qontak.
- All channels unified in a single dashboard (including Shopee & Tokopedia).
- Auto-routing to the right agent.
- Customer chat history automatically saved.
- Handle more customers in less time.
Prospect data scattered across spreadsheets leads to inconsistent follow-ups, lost deals, and underperforming sales. Mekari Qontak streamlines and accelerates your sales cycle.
- Visual pipeline for easy deal monitoring.
- Automated follow-up reminders.
- All interactions recorded and organized.
- Full control over sales activities from prospecting to closing.
Support teams overwhelmed by repetitive inquiries—especially after hours—can drive customers away. Reduce your customer service workload by up to 40% with Mekari Qontak.
- Chatbot builder with customizable logic flows.
- Integrated knowledge base for agent reference.
- Automatic chat handover to agents when needed.
- All interactions neatly recorded and tracked.
Mass-blasted campaigns without customer segmentation result in low open rates, poor conversions, and unclear ROI. Drive high-performing campaigns with Mekari Qontak.
- Automatic segmentation based on customer interactions.
- Campaigns sent automatically when customers show interest.
- CRM data integration for precise targeting.
- Code-free automation for seamless campaign workflows.
Decision-makers agree: as your business grows, so does complexity
Field sales activities are hard to track, and lack of transparency leads to poor coordination and inconsistent results. Boost sales accountability with Mekari Qontak.
- GPS tracking for field sales activities.
- Individual and team goal setting.
- Real-time performance dashboards.
- Visualized monthly target achievements.
Manual sales reporting is time-consuming, inflexible, and error-prone. Accelerate business decision-making to boost revenue with Mekari Qontak.
- Dashboards and reports customizable to your business KPIs.
- Real-time data visualization.
- Auto-export for presentation or audit needs.
- Smart analytics based on interaction data.
Inconsistent service due to the lack of SLA standards leads to customer disappointment and a damaged brand reputation. Elevate your service standards with Mekari Qontak.
- SLA timers for every ticket and channel.
- Automated alerts when SLA thresholds approach.
- Real-time service performance reporting.
- SLA customization based on service type.
Agents overwhelmed by lengthy chat histories and unsure how to craft professional responses risk customer misunderstandings. Boost customer engagement with Mekari Qontak.
- AI summarizer automatically condenses long conversations.
- Detects customer tone (e.g., angry, satisfied, hesitant).
- Suggests and refines reply sentences for agents.
- Language can be adjusted based on context and tone.
Heard it first hand from our customer
Thousands of businesses and professionals rely on Mekari Qontak as their trusted resource planning software
Before using Mekari Qontak, we often lost opportunities simply because we couldn’t respond quickly to customers coming from different channels. Mekari Qontak helped us unify all communication channels, enabling us to respond faster and maintain customer trust at every touchpoint.
Unlike other vendors where we had to wait a long time to access performance reports, Mekari Qontak provides them in real time and with accuracy. The intuitive interface helped the team adapt quickly and work more efficiently. Now, our agents can serve customers with much greater speed and clarity.
Previously, it took us hours to evaluate the performance of our sales and customer service teams, especially regarding communication and SOP adherence. Now, thanks to Mekari Qontak’s automatic scorecard feature, this process takes only 10 minutes—and we can make data-driven decisions instantly.
Mekari Qontak enables us to fulfill every guest’s needs quickly and efficiently. All requests and inquiries are handled from a single system, playing a big role in delivering a consistent, personalized, and satisfying stay experience for each guest.
Before Mekari Qontak, our communication with program participants was highly fragmented. As a result, many struggled to follow information flow or engage actively. Now, interactions are more structured and informative, allowing us to build much stronger digital relationships.
With Mekari Qontak, we can reach audiences beyond our social media channels in a more targeted way. For specific events, we send campaigns to segmented audiences with exclusive promotions. All of this is done from a single dashboard—no need to switch between apps—making our team’s work much more efficient.
Mekari Qontak’s chatbot helped us eliminate time-consuming manual processes. Our bot can provide automatic responses based on customer inquiry types. Agents who previously dealt with queues of up to 40 people can now focus on more complex cases as the chatbot efficiently handles routine questions.
Previously, one agent could only handle around 100 queries per day due to manual customer data checks. Now, with automation and data integration through Mekari Qontak, productivity has improved. Each agent can manage over 120 inquiries daily without sacrificing service quality.
Our biggest challenge was centralizing all communication funnels related to campus programs, tuition information, student empowerment, and parent promotions. All context is now easily accessible via Mekari Qontak, accelerating responses and strengthening our message delivery across every audience segment.
Why businesses trusted Mekari Qontak
International-standard security
The most comprehensive omnichannel and CRM platform certified with ISO 27001 international security standards and recognized by Gartner.
Scalable system
A ready-to-use platform designed to support operational needs across all business scales—from micro, small, medium, to large enterprises.
Flexible integration
Our software is integrated within a unified ecosystem, equipped with flexible APIs to meet various operational and strategic business needs.
After-sales service
Problem-solving support, training, and enablement available across multiple communication channels with clear and transparent SLAs.
Customized solutions
Meet your customer intelligence platform development needs with a wide range of customizations tailored to your business nature.
Empowerment programs
Maximize our ecosystem’s empowerment programs through networking opportunities in events and communities with fellow business practitioners.
FAQ about Mekari Qontak as a Customer Intelligence Solution (Omnichannel & CRM)
Mekari Qontak is a Customer Intelligence platform that integrates Omnichannel Communication and CRM systems to help businesses respond to customers faster, increase sales conversions, and deliver a more personal and efficient customer experience.
Omnichannel unifies all communication channels (WhatsApp, Instagram, Email, Marketplace, etc.) into a single integrated dashboard. This allows agents to view a customer’s conversation history across channels without losing context—unlike multi-channel, where each platform operates independently.
Yes. Mekari Qontak supports cross-functional use—from sales teams managing prospects and follow-ups, to customer service teams handling inquiries quickly and automatically via chatbots or live agents.
Mekari Qontak’s CRM offers customizable pipelines, WhatsApp integration, GPS tracking for field sales, automated follow-ups, and performance dashboards that can be tailored to your business needs.
Absolutely. You can run segmented campaigns targeted at customers based on their interaction history and preferences. Campaigns can be sent via WhatsApp, SMS, email, and other channels—all integrated with the CRM for real-time tracking.
FAQ about Mekari’s Credibility and Long-Term Commitment
Absolutely. Mekari is backed by reputable business partners and investors, including Money Forward, Midplaza Holding, Mandiri Capital, Biznet, East Ventures, Beenext, and Prasetia. This strong backing reinforces our commitment to long-term growth in both the Indonesian and broader Southeast Asian markets.
Mekari has been supporting digital transformation for businesses in Indonesia for over a decade, serving tens of thousands of companies across various industries.
Yes. With strong financial support and a long-term vision, Mekari continues to invest in technology development, infrastructure expansion, and customer success programs to ensure continuous innovation and sustainability.
Mekari’s headquarters is located in Jakarta, with operational offices in major cities across Indonesia. We serve clients nationwide and also support customers in other Southeast Asian countries with localized services to meet regulatory and industry-specific needs.
FAQ about Data Access and Security in Mekari Qontak
Yes, very safe. Mekari Qontak uses industry-standard encryption and trusted cloud infrastructure. All data sent or stored is protected with multiple layers of security.
Yes. Mekari Qontak offers role-based access control, allowing you to restrict who can view, edit, or manage data based on their department or role within the organization.
Your data is stored in cloud servers located in regions that comply with data protection regulations and maintain high SLAs for uptime and service availability.
Mekari Qontak logs all user activities through an integrated tracking system. This allows you to audit and review every action taken within the platform transparently.
Yes. Mekari Qontak is designed to comply with Indonesia’s personal data protection laws (including the PDP Law) and is continuously updated in line with regulatory changes.
Revolusikan dunia kerja masa depan dengan Mekari Qontak!
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