Mekari for hospitality

Deliver seamless customer experience with one stop software solution

Mekari offers comprehensive business softwares from front office operations, supply chain, workforce management, to marketing to accelerate the growth of hospitality industry.

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Challenges often faced by the hospitality industry

Ikon roda gigi merah (lubang tengah hitam) menunjukkan panah melingkar kecil di sisi kanan — melambangkan pembaruan/pengaturan, ditempatkan pada latar belakang putih polos.

Workforce and labor shortages

Challenges in retaining qualified employees and managing shifts efficiently causing operational delays and declining customer satisfaction.

Tiga siluet manusia berwarna magenta; salah satu di depan dan dua di belakang, tersusun rapat seperti ikon kelompok; latar kotak-kotak abu-abu (transparan).

Unmet customer expectations

Customer expectations for responsive and personalized service are often not met by hospitality businesses, leading to lower customer satisfaction.

Cangkir/mug ungu dengan pegangan, bertuliskan "Rp", diletakkan di atas latar putih polos; desain ikon bergaya datar menonjolkan simbol mata uang.

Uncertain operational management

Poorly organized management of materials and production costs can obstruct business operations and lower the quality of customer service.

Ikon tiga siluet orang berwarna biru-hijau saling terhubung oleh panah hitam melengkung membentuk siklus, menggambarkan aliran atau pertukaran antara pengguna, pada latar putih.

Risks of customer data leak

The lack of flexibility and limited security and layered approval features of legacy systems pose risks for customers data privacy breach and system hacking.

Meet hospitality industry's various needs with the best solution

Front office operations

Supply chain

Workforce management

Finance & accounting

Commercial & support

Business expansion & strategy

Check-in/check-out operations

Perempuan muda tersenyum mengetik di laptop, melayani tamu di meja resepsionis; latar dinding netral menampilkan ikon kunci dan panel aplikasi kecil dengan nama, check-in/out, dan status pembayaran.

Create a customized app for a faster and safer guest check-in/check-out process with real-time data update powered by Mekari Officeless' modern solution.

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Reservation management

Resepsionis perempuan mengetik di laptop sambil mencatat di buku; di meja resepsi terlihat telepon dan monitor, latar belakang rak, serta notifikasi

Manage reservations seamlessly with payment notifications to your CRM through customized application support with Mekari Officeless software.

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Customer experience management

Pria ber-headset tersenyum dan berbicara sambil menunjuk ke laptop; di sampingnya tampak panel peringkat bintang kepuasan pelanggan dan informasi CSAT di ruang kantor terang.

Provide a personalized experience by managing questions, feedback, product and service recommendations to customers with Mekari Qontak software.

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Integrated payment solution

Resepsionis tersenyum menerima tanda tangan dari tamu; tamu memegang stylus di meja resepsionis modern, ikon notifikasi dan bukti pembayaran digital muncul di antara mereka.

Facilitate customers with various payment methods for reservations and on-site transactions with Mekari Pay.

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Inventory & supply chain management

Wanita tersenyum memegang cangkir sambil bekerja di laptop; layar menampilkan panel

Ensure your business portfolio is organized and more accurate with inventory management, supply chain, and stock in-out all integrated in real-time with Mekari Jurnal software.

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Multipayment management

Seorang pria muda tersenyum sambil memegang ponsel; duduk di meja kantor dengan laptop dan cangkir, disertai ikon aplikasi dan notifikasi saldo Rp20.000.000 di latar.

Payments to vendors or suppliers are more flexible with various payment methods including bank transfers, VA, and digital wallets such as ShopeePay and GoPay, through the Mekari Pay software.

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Automatic payroll calculations

Seorang pria mengenakan jas duduk tersenyum sambil menulis pada papan klip; di mejanya laptop dan cangkir; tampilan antarmuka penggajian dan jadwal kerja mengambang di latar kantor.

Automate from salary and overtime calculations according to employee working hours to salary distribution in minutes with Mekari Talenta.

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Employee benefit solution

Perempuan muda memegang ponsel dan mengangkat tangan sambil tersenyum; duduk di sofa dengan latar jendela, tampilan aplikasi gaji dan ikon uang serta kalender muncul di sekitar layar.

Improve employee welfare, satisfaction, and retention with earned wage access program and other benefit management from Mekari Flex.

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Employee training platform

Laptop menampilkan video wawancara; satu tangan mengetik, tangan lain menulis catatan; meja kerja berisi grafik cetak dan kertas, latar ruang tamu tampak kabur.

Facilitate employees with customized training about the hospitality business, such as training to support sustainable operations, with Mekari University.

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Housekeeping management

Seorang wanita duduk di depan laptop, mengetik sambil melihat jadwal digital bergambar; latar kantor terang dengan ikon kalender melayang di samping layar.

Ensure seamless operations with smooth management of housekeeping employee shifts via Mekari Talenta's shift management feature.

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Comprehensive financial system

Perempuan bekerja di laptop, tersenyum sambil menulis laporan; di meja terlihat dokumen grafik, dan di latar tampak grafik batang yang menunjukkan pertumbuhan bisnis.

Make informed strategic decisions with automatic financial operations, from budget and revenue management to real-time financial reporting by Mekari Jurnal.

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Financial operation management

Seorang pria duduk mengetik di laptop; di sekitarnya tampak ikon grafik lingkaran dengan uang, serta paket dan penanda lokasi, di kantor modern berlantai kaca.

Create general ledger with various bookkeeping template and manage cash flow easily with Mekari Jurnal's comprehensive business operational solution.

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Automatic tax management

Seorang wanita muda mengetik di laptop sambil tersenyum; di meja terlihat catatan dan cangkir, dengan ikon pajak, kalkulator, dan simbol persen melayang di latar kafe kantor.

Calculate VAT and income tax for hospitality businesses automatically and manage tax invoices according to applicable regulations with Mekari Klikpajak.

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Digital contract signature

Perjanjian elektronik pada tablet, ditandatangani secara digital, dua pria duduk di meja kantor dengan kertas grafik, jendela menghadap area hijau dan tirai kayu di belakang.

Manage contract and supplier agreemeent 50% faster with the secure digital signature feature from Mekari Sign.

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Campaign strategy management

Wanita profesional tersenyum sedang mengetik di laptop, dikelilingi ikon pesan, amplop, dan megafon; duduk di meja kantor modern dengan kopi, kacamata, dan dokumen.

Consolidate campaign management, promotions, and customer engagement across multiple channels (email, phone, and social media) through Mekari Qontak's integrated CRM solution.

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Digital agreement solution

Seorang pria berjas dan berkacamata menulis di tablet sambil tersenyum; suasana kantor rapi dengan rak, kotak arsip, dan catatan tempel di dinding.

Manage promotional agreements signing process with third parties 50% faster with the secure digital signature feature from Mekari Sign.

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Customer support

Seorang wanita ber‑headset mengetik di komputer sambil tersenyum; duduk di meja kantor dengan mouse dan notepad, sebelahnya ikon-ikon aplikasi pesan dan media sosial mengambang.

Fulfill high customer demand and inquiries with personalized service through centralized communication channel management at Mekari Qontak.

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Branch management

Seorang pria mengenakan jas biru memegang tablet dan stylus, tersenyum saat menulis; latar kantor dengan rak arsip, ikon peta dan kartu lokasi mengambang di layar.

Get real-time visibility and analysis of business performance and branch profitability insights with Mekari Jurnal.

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Trusted financing solutions

Seorang pria tersenyum memegang tablet; dia berdiri di kantor terbuka dengan meja dan laptop, sementara overlay angka rupiah (Rp 15.000.000; Rp 70.000.000) mengapung di depan.

Access flexible and trusted financing as an alternative banking solution to open new branches, expand your market reach, and maintain cash flow with Mekari Capital.

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HSE management system

Seorang wanita menggunakan tablet, tersenyum sambil bekerja di depan laptop; ikon perisai berlogo centang, gembok, dan tanda plus mengambang, menunjukkan keamanan dan kesehatan digital di kantor.

Manage the implementation of workplace health, safety, and environment (HSE) policies effortlessly with Mekari Officeless' HSE management system.

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Why choose Mekari ecosystem to meet your hospitality needs

Awan putih besar dibelit rantai dengan gembok biru, dikelilingi empat tumpukan server biru-putih di permukaan datar — melambangkan penyimpanan data cloud yang diamankan.

World-class security with ISO 27001 international certification

Ready-to-use scalable platforms for every business sizes

Awan berisi rak server dengan tanda centang yang menghubungkan empat perangkat (ponsel, tablet, laptop, desktop) lewat garis; latar putih, gaya ikon vektor.

Integrated into one business ecosystem with flexible API support

Ponsel layar menampilkan gelembung obrolan dan ikon pengguna; balon percakapan mengambang di sekitarnya bersama roda gigi pengaturan dan kilau dekoratif, latar belakang putih.

After-sales services available across multiple channels

Roket biru bergaya 3D sedang meluncur ke atas; dikelilingi ikon chip bertuliskan "AI" dan mini-berkas digital, berada di latar putih minimalis tanpa elemen lain.

Customizable system to meet specific operational needs

Dua figur 3D duduk di atas balon percakapan biru, saling berbicara dan bergestur dengan tangan, mengenakan kaus biru; latar bersih putih, suasana menonjolkan komunikasi digital.

Events and communities to network and support professional growth

With Mekari Talenta, all approvals are now paperless. Employees simply use Mekari Talenta, their requests go directly into the system and can be approved immediately.

Nilam MelatiHR Manager AYANA Bali

Mekari Qontak allows us to meet every guest's needs more efficiently and timely, ensuring that every request and question is served in a timely manner, so that the stay experience becomes more satisfying.

Adrian Figo PrayitnoMarketing Communication Manager Padma Hotel Bandung

Frequently Asked Questions

Mekari is a leading technology provider offering a comprehensive suite of business solutions. For the hospitality industry, Mekari provides tools to automate HR and payroll, streamline financial management, enhance customer communication, and ensure compliance with tax regulations. Our integrated ecosystem helps improve operational efficiency, reduce costs, and support business growth.

Key Mekari products for the hospitality industry include:

Mekari Talenta: HR and payroll management.
Mekari Jurnal: Financial, accounting, and supply chain management.
Mekari Qontak: Omnichannel and CRM and customer service.
Mekari Klikpajak: Tax compliance and reporting.
Mekari Expense: Business expense tracking.
Mekari Pay: Unified payment management.
Mekari Sign: Digital signature solutions.
Mekari Officeless: Custom app creation for operational needs.

Yes, Mekari solutions are highly flexible and customizable. For example, you can use Mekari Officeless to design bespoke applications tailored to guest check-ins, inventory management, or staff shift scheduling. Our tools are designed to adapt to your operational and business requirements.

Mekari Talenta simplifies HR processes, including attendance tracking, payroll management, and employee engagement. For hospitality businesses, this means automated payroll for accuracy, scheduling shifts, and self-service HR portals to enhance employee satisfaction.

By combining multiple Mekari products, hospitality businesses can:

Centralize operations across HR, finance, and customer communication.
Gain real-time visibility into financial and operational data.
Improve employee productivity and customer satisfaction.
Reduce administrative overhead and enhance scalability.

Absolutely! Mekari offers scalable solutions that cater to businesses of all sizes. Whether you’re a small boutique hotel or a large resort chain, our tools can be tailored to meet your specific needs and help you grow efficiently.

Mekari prioritizes data security with advanced encryption and compliance with industry standards. Your operational, financial, and employee data are securely stored and protected from unauthorized access.

Yes, Mekari provides onboarding assistance, training sessions, and 24/7 customer support to ensure a smooth transition for your team. Mekari University also offers courses and resources to help users maximize the benefits of the platform.

Getting started with Mekari is easy! You can contact our sales team through the CTA button on the landing page, and we’ll guide you through the process. We also offer a demo of our products to showcase how Mekari can meet your specific needs.