Official WhatsApp Business API in Indonesia, empowering business growth
Mekari Qontak is an official Meta Business Solution Provider (BSP) in Indonesia, offering authorized access to the WhatsApp Business API and an integrated omnichannel platform to manage all customer interactions in a single unified dashboard.
- Build more personal and automated communication—without losing the human touch
- Streamline your sales, service, and marketing processes through WhatsApp
- Scale effortlessly, from small businesses to large enterprises
Create more meaningful customer experiences
From sales to service and marketing our platform is built to support diverse operational needs and drive real business outcomes.
Official meta business solution provider in Indonesia
Everything your business needs in one platform
Simplify your customer engagement with an all-in-one solution built to power conversations that convert. Mekari Qontak’s WhatsApp Business API provides robust support to help you run high-impact promotional messaging at scale:
- Broadcast Campaign Engine. Deliver mass messages with precision using advanced segmentation
- Database & Dynamic Segmentation. Target audiences based on customer behavior, location, or interaction history
- Template Message Manager. Efficiently manage, edit, and submit promotional message templates for Meta approval
Make it easier for customers to complete transactions without ever leaving the chat. Mekari Qontak’s WhatsApp Business API supports a seamless commerce experience with:
- Interactive Chatbots. Customize chat flows to offer products, calculate totals, and process orders
- Integration with POS Systems, Payment Gateways, or ERP. Automate stock updates and enable real-time payment processing
- Quick Reply Buttons & List Messages. Help customers make faster decisions with guided response options
Send post-purchase surveys or service feedback directly via WhatsApp for real-time customer insights. Mekari Qontak’s WhatsApp Business API enables fast, scalable feedback collection with:
- WhatsApp Form Builder via Chatbot. Create custom survey flows directly in the chat interface
- Response Tracking & Reporting Dashboard. Instantly analyze responses with real-time visual reports
- CRM Integration. Connect feedback directly to customer profiles for more actionable insights
Increase customer show-up rates with automated scheduling and reminders via WhatsApp. Mekari Qontak’s WhatsApp Business API supports a fully automated booking experience through:
- Calendar-Integrated Chatbot Flows. Let customers make reservations directly within the conversation
- Reminder Automation. Send timely notifications before scheduled appointments or services
- Personalized Templates & Dynamic Fields. Deliver customized messages for a more relevant customer experience
Send real-time updates on orders, payments, and deliveries with automated WhatsApp notifications. Mekari Qontak’s WhatsApp Business API supports high-reliability messaging with:
- Webhook & Event Trigger System. Connect internal systems (POS/ERP/eCommerce) to trigger messages automatically
- Message Personalization Engine. Dynamically insert unique customer details like name, status, or tracking numbers
- Failover Mechanism. Ensure critical messages are delivered, even during system interruptions
Strengthen customer verification through WhatsApp with fast, encrypted OTP delivery. Mekari Qontak’s WhatsApp Business API provides end-to-end support for secure identity confirmation:
- One-Time Password (OTP) API Integration. Easily trigger OTPs from your system to WhatsApp
- Fast & Encrypted Delivery. Send time-sensitive messages securely to customers’ WhatsApp numbers
- Log & Audit Trail. Track and validate every OTP delivery for full compliance and monitoring
Decision-makers agree, growth brings complexity
Everything your business needs in one platform
Build confidence by showcasing a verified business profile—featuring essential information like your company name, logo, address, and business hours. Mekari Qontak’s WhatsApp Business API supports:
- Verified Business Profile (Green Tick). Show your business is credible and recognized by Meta
- Complete Business Info. Display key details like description, address, website, and operating hours directly on your WhatsApp profile
Sync customer conversations with your CRM and automate follow-ups to boost productivity and sales performance.
- CRM Integration. Link WhatsApp conversations with customer profiles for better tracking and context
- Workflow Automation. Automate sales follow-ups, payment reminders, and customer segmentation based on behavior and interactions
Simplify customer engagement by providing easy access via QR codes and clickable chat links. Mekari Qontak’s WhatsApp Business API supports:
- QR Codes & Click-to-Chat Links. Allow customers to initiate chats by scanning QR codes or clicking links from your website, emails, or social media
- Workflow Automation. Automate sales follow-ups, payment reminders, and customer segmentation based on their interactions
Use buttons and list messages to simplify choices and enrich communication with rich media content. Mekari Qontak’s WhatsApp Business API supports:
- Quick Reply Buttons & List Messages – Allow customers to respond quickly and select relevant options during chats
- Rich Media Messages – Send images, videos, or documents to convey information more effectively and engagingly
Leverage messaging performance metrics and customer engagement analytics for better communication and marketing outcomes.
Mekari Qontak’s WhatsApp Business API supports:
- Message Performance Reporting. Track metrics such as sent, delivered, read, and response rates to evaluate communication effectiveness
- Customer Engagement Analytics. Understand customer behavior and identify trends to optimize targeting and marketing strategies
Deliver personalized experiences in your customers’ preferred languages.
Mekari Qontak’s WhatsApp Business API supports:
- Multilingual Chatbots. Provide automated responses in various languages based on customer preferences.
- Multilingual Message Templates. Send pre-approved messages in different languages for marketing campaigns and customer support.
Why thousands of businesses choose Mekari
International-standard security
Our solutions are ISO 27001 certified and recognized by Gartner, ensuring top-level security and compliance for your business data.
Scalable systems
From micro to large enterprises, our ready-to-use platform adapts to your operational needs at every scale.
Flexible integration ecosystem
Seamlessly integrate with our software suite through flexible APIs designed to support diverse business requirements.
Comprehensive after-sales support
Benefit from clear SLA-backed problem resolution, training, and empowerment through multiple communication channels.
Customizable solutions
Address unique industry challenges with low-code and no-code technology that enables tailored system development.
Pelajari bagaimana WhatsApp API dari Mekari Qontak membantu bisnis Anda
Join thousands of businesses and professionals who already use Mekari, don’t miss out on our special promos!
Trusted Customer Service with Verified WhatsApp. With Mekari Qontak, Raiz Invest can now handle all customer inquiries and complaints through one official WhatsApp number. Having a verified green-tick account helps us maintain trust with existing investors while also building credibility among new prospects. Our customer service feels more reliable and professional, just as it should be in the finance industry.
Smarter Segmentation, Better Experience. We found the answer to our customer service challenges with Mekari Qontak. Now our team can segment customers based on type, send out real-time feedback surveys, and even run a 24/7 support line with automated chatbots. These features don’t just make our work easier, they significantly improve the customer experience. Having experienced it firsthand, I see no reason not to recommend Mekari Qontak to other businesses.
Real-Time Service Made Simple. Mekari Qontak helps us respond to guest requests and inquiries instantly via WhatsApp. In the hospitality industry, fast response times are everything, and with automation and real-time communication, we can keep our service standards high without overloading the team. It’s a win-win.
Seamless Guest Communication. Mekari Qontak allows us to serve our guests faster and more efficiently. Every inquiry can be addressed immediately through WhatsApp, ensuring a smooth experience. Real-time and automated systems like this are a game-changer in hospitality, enabling quality service at scale.
Higher Engagement, Clearer Messaging. Before Mekari Qontak, our communication was all over the place. Participants were often confused about where to go or how to get important updates, which hurt engagement. After switching to Qontak’s integrated WhatsApp Blast, we’re able to deliver clear, consistent messages quickly, and it shows. Responses have improved, and our programs run much more smoothly now.
FAQ About Mekari Qontak’s WhatsApp Business API Solution
Mekari Qontak’s WhatsApp Business API is an official Meta solution that enables businesses to automate messaging, support two-way interactions with customers, and integrate WhatsApp with CRM and other omnichannel systems—designed for scalability.
The API version is built for medium to large businesses and doesn’t use a mobile app. It allows automation, multiple agents handling chats simultaneously, integration with other systems, and advanced messaging segmentation. The regular WhatsApp Business app is for small-scale, manual use.
Yes, you can send promotional messages using pre-approved templates that comply with Meta’s policies. You can also segment recipients and schedule delivery.
Absolutely. Mekari Qontak provides a centralized inbox that allows agents to handle customer inquiries across WhatsApp and other channels in real-time.
Yes. With API integration, you can automate the sending of updates like order status, OTPs, payment reminders, or delivery notifications from your backend system.
Yes. Mekari Qontak includes a no-code chatbot builder, allowing you to create automated flows for WhatsApp without technical expertise.
If your business handles a high volume of customer communication, requires automation, and has a customer service or sales team working collaboratively, this solution is ideal.
FAQ About Mekari as a Corporation
Mekari is supported by strong and strategic investors including Money Forward, Midplaza Holding, Mandiri Capital Indonesia, Biznet, East Ventures, Beenext, and Prasetia Dwidharma.
Mekari is a technology company based in Indonesia, focused on building cloud-based software solutions for local businesses from HR and finance to customer service.
Backed by long-term strategic investors, consistent business growth, and a strong product roadmap, Mekari is committed to serving as a long-term technology partner for Indonesian businesses.
Mekari is headquartered in Jakarta and has local presence in several major cities across Indonesia to support onboarding and local sales activities.
FAQ About Data Access and Security at Mekari Qontak
Yes. Mekari Qontak employs multi-layered security, encrypted data transmission, and role-based access control to ensure the safety of your information.
Data is stored on certified cloud servers that comply with both Indonesian and international security standards.
Only authorized users with permissions you define can access your data. Mekari Qontak also provides an audit trail to track all user activity.
Yes. Mekari Qontak adheres to Indonesian government regulations on personal data protection and electronic systems security.
Mekari Qontak automatically performs routine backups and provides data recovery capabilities in case of system disruptions.
Yes, the API displays your business name officially. Verified businesses will also get a green checkmark, boosting customer trust and transparency.
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