Boost sales and team productivity with a Sales CRM application
Mekari Qontak’s Sales CRM helps you manage leads, accelerate sales cycles, and build stronger customer relationships—all within a unified platform built to drive growth across industries.
- End-to-end CRM integration with Mekari Qontak
- Agile omnichannel integration
- Seamless collaboration across commercial teams
The best solution for every aspect of your business operations
Mekari Qontak offers end-to-end solutions, from omnichannel and CRM to AI-powered chatbots and customizable platforms.
Streamlined processes, minimal human error
Everything your sales team needs, all in one CRM application.
Eliminate scattered data and misaligned information. All interactions are securely and completely recorded, from full customer history and role-based access control to protect data privacy, to managing multiple pipelines by team or product, and even storing and preparing documents with direct integration to Word and spreadsheets.
Manage multiple pipelines in a single dashboard. Customize your sales flow with maximum flexibility using an intuitive drag-and-drop interface, filter leads to group strategic opportunities, get automatic reminders for deals nearing deadlines, and support multiple pipelines so every team or division has a clear, trackable workflow.
Save your team’s time with automated follow-ups, task reminders, and real-time notifications. Keep your sales process consistent with automated follow-up scheduling that ensures no lead is left behind, real-time alerts to maintain momentum, and built-in mentions and shared documentation features that make collaboration smooth and effortless.
Make faster decisions with an analytics dashboard that displays performance, activities, and targets in one view. Gain full visibility through live dashboards and automated reports that track both individual and team performance in real-time. Built-in goal setting features also make it easy to monitor progress, helping team leaders make quick, data-driven decisions with confidence.
Field sales teams can access and update data from anywhere via the mobile app. Boost mobility and responsiveness with real-time data updates on the go, and unify all customer conversations through integrated channels like WhatsApp and other omnichannel platforms—all in one connected system.
Decision-makers agree: as your business grows, so does complexity
Everything your sales team needs, all in one CRM application.
Build a CRM system tailored to your organizational structure. Set role-based access controls, monitor data change history, and maintain full audit logs to ensure data security and support compliance with both internal policies and external standards.
Connect your Sales CRM with your existing tech ecosystem. Enjoy seamless connectivity with integration support for ERP, accounting, helpdesk, and data warehouse systems—complete with technical documentation and dedicated implementation support. Ideal for enterprises needing cross-system automation.
Full support, even after implementation. Our Customer Success team is here to guide you through internal adoption strategies, personalized training for every team level, and ongoing reviews to ensure your CRM continues to drive real business results.
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International-standard security
The most comprehensive omnichannel and CRM platform certified with ISO 27001 international security standards and recognized by Gartner.
Scalable system
A ready-to-use platform designed to support operational needs across all business scales—from micro, small, medium, to large enterprises.
Flexible integration
Our software is integrated within a unified ecosystem, equipped with flexible APIs to meet various operational and strategic business needs.
After-sales service
Problem-solving support, training, and enablement available across multiple communication channels with clear and transparent SLAs.
Customized solutions
Meet your customer intelligence platform development needs with a wide range of customizations tailored to your business nature.
Empowerment programs
Maximize our ecosystem’s empowerment programs through networking opportunities in events and communities with fellow business practitioners.
Discover how Mekari Qontak’s Sales CRM can help your business
Thousands of businesses and professionals already trust Mekari’s software—don’t miss the chance to claim your special Mekari offer.
Before using Mekari Qontak, we often lost opportunities simply because we couldn’t respond quickly to customers coming from different channels. Mekari Qontak helped us unify all communication channels, enabling us to respond faster and maintain customer trust at every touchpoint.
Unlike other vendors where we had to wait a long time to access performance reports, Mekari Qontak provides them in real time and with accuracy. The intuitive interface helped the team adapt quickly and work more efficiently. Now, our agents can serve customers with much greater speed and clarity.
Previously, it took us hours to evaluate the performance of our sales and customer service teams, especially regarding communication and SOP adherence. Now, thanks to Mekari Qontak’s automatic scorecard feature, this process takes only 10 minutes—and we can make data-driven decisions instantly.
Mekari Qontak enables us to fulfill every guest’s needs quickly and efficiently. All requests and inquiries are handled from a single system, playing a big role in delivering a consistent, personalized, and satisfying stay experience for each guest.
Before Mekari Qontak, our communication with program participants was highly fragmented. As a result, many struggled to follow information flow or engage actively. Now, interactions are more structured and informative, allowing us to build much stronger digital relationships.
Previously, one agent could only handle around 100 queries per day due to manual customer data checks. Now, with automation and data integration through Mekari Qontak, productivity has improved. Each agent can manage over 120 inquiries daily without sacrificing service quality.
FAQ about Mekari Qontak Sales CRM
Mekari Qontak is purpose-built for the Indonesian market, offering a unified platform that covers end-to-end sales activities, from CRM 360° for full visibility of customer interactions, workflow automation for productivity, to omnichannel integration for seamless engagement. No third-party tools needed, it’s all built-in and ready to scale.
Absolutely. Mekari Qontak supports complex organizational structures with multiple teams, customizable pipelines, role-based access, and hierarchical controls. Ideal for companies with nationwide sales teams or layered, enterprise-level processes.
Yes. With CRM 360°, you get a complete timeline of each customer, including WhatsApp conversations, emails, documents, meetings, and follow-up activities — all linked and visible in one centralized view.
With automated follow-up scheduling, smart reminders, and real-time notifications, your sales team never loses track of a lead. Mekari Qontak helps ensure every opportunity is followed up consistently and on time.
Real-time dashboards provide a complete overview of sales performance, team productivity, conversion metrics, and bottlenecks. Reports are fully customizable and automatically generated, no manual processing required.
Yes. Your field reps can access and update lead information in real time via the mobile app. This ensures field and back-office teams stay connected and aligned, anytime, anywhere.
Yes. Mekari Qontak offers seamless integration with WhatsApp Business API, Instagram, Telegram, email, and more. All customer communication across channels is managed from one centralized omnichannel dashboard.
Mekari Qontak is 100% customizable. You can tailor fields, pipelines, automation rules, and even connect it with other business systems using our open API. Our implementation team is ready to help configure the CRM to match your specific workflows.
Implementation is fast and efficient. For standard setups, it can be done in days. For enterprise clients with complex requirements, our Customer Success team will guide you through onboarding, training, and phased rollout tailored to your organization’s readiness.
Mekari Qontak is trusted by businesses across various industries, including distribution, manufacturing, logistics, healthcare, education, finance, and professional services. The platform is flexible and adaptable to diverse business verticals.
FAQ about Mekari’s Credibility and Long-Term Commitment
Absolutely. Mekari is backed by reputable business partners and investors, including Money Forward, Midplaza Holding, Mandiri Capital, Biznet, East Ventures, Beenext, and Prasetia. This strong backing reinforces our commitment to long-term growth in both the Indonesian and broader Southeast Asian markets.
Mekari has been supporting digital transformation for businesses in Indonesia for over a decade, serving tens of thousands of companies across various industries.
Yes. With strong financial support and a long-term vision, Mekari continues to invest in technology development, infrastructure expansion, and customer success programs to ensure continuous innovation and sustainability.
Mekari’s headquarters is located in Jakarta, with operational offices in major cities across Indonesia. We serve clients nationwide and also support customers in other Southeast Asian countries with localized services to meet regulatory and industry-specific needs.
FAQ about Data Access and Security in Mekari Qontak
Yes, very safe. Mekari Qontak uses industry-standard encryption and trusted cloud infrastructure. All data sent or stored is protected with multiple layers of security.
Yes. Mekari Qontak offers role-based access control, allowing you to restrict who can view, edit, or manage data based on their department or role within the organization.
Your data is stored in cloud servers located in regions that comply with data protection regulations and maintain high SLAs for uptime and service availability.
Mekari Qontak logs all user activities through an integrated tracking system. This allows you to audit and review every action taken within the platform transparently.
Yes. Mekari Qontak is designed to comply with Indonesia’s personal data protection laws (including the PDP Law) and is continuously updated in line with regulatory changes.
Revolutionize the future of work with Mekari Qontak!
An all-in-one solution for your commercial operations and customer service needs.
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