The study “The Impact of SaaS Digital Transformation on Sustainable Business Growth” by Litbang Kompas and Mekari proves that software-as-a-service (SaaS) solutions have enhanced the work productivity and operational effectiveness, two crucial elements in growing businesses sustainably, of medium to large enterprises in Indonesia.
Companies in Indonesia are aware of the power of technology, with 65% of respondents saying that digital transformation will improve business operations and effectiveness. Among Saas adopters, as many as 40% agreed that SaaS has smoothened the flow of business operations mainly by minimizing human error and processing human resource data at a faster rate.
Hence, companies are compelled to expand their technology use, including artificial intelligence (AI), to capture greater future opportunities. However, they will need the support of SaaS providers and the government to build a healthy ecosystem to facilitate technological adoption.
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