PT Sentral Tekno Selaras, also known as Sentral Komputer, is a technology retailer founded in 1991 and has undergone significant business transformation in recent years. With 16 outlets across various small cities in Indonesia, such as Cibitung, Sukabumi, and Cilegon, Sentral Komputer aims to meet the technology needs of communities in areas that previously relied on access to large cities like Jakarta.
Beyond selling the latest technology, Sentral Komputer also provides after-sales service through partnerships with authorized service centers. As part of its efforts to build more modern and efficient operations, the company has begun adopting various digital solutions, including Mekari Expense, to streamline the management of finances and daily operational expenses.
Business challenges
As a retail company with multiple branches, Sentral Komputer faces challenges in processing daily operational expenses. Requests for expenses, such as parking, gasoline, petty cash, and urgent purchases, require lengthy manual processes. Each request must undergo layered approval before being manually processed by the finance team using physical documents.
This process is not only time-consuming but also risks administrative errors and delays that can disrupt smooth operations. In a dynamic business environment, such delays pose a real challenge for teams seeking to move quickly and efficiently.
Mekari Expense as a solution
After using Mekari Expense, Sentral Komputer began to see real changes. The daily expense submission process can now be done digitally and flexibly, even at night, without time constraints. The team can submit various types of expenses directly through the app, without having to wait for manual approval or use paper.
Administration, previously complicated with physical documents, has now been fully digitized, minimizing recording errors. All applications are neatly recorded and automatically entered into the accounting system, simplifying tracking and maintaining the organization of the company’s financial data.
“Now the expense application process is faster, even when submitted at 10 pm, without having to wait until the next day. It’s also paperless, so everything is recorded immediately, reducing errors,” said Busman E. W. as the founder & CEO of Sentral Komputer.
Results
The operational transformation undertaken by Sentral Komputer has significantly impacted time efficiency and administrative accuracy. Mekari Expense enables faster and more efficient expense processing, freeing up time previously spent on administrative tasks. This extra time is now being used by the team to focus on business development strategies.
This digital transformation has also brought external recognition, with Sentral Komputer receiving the Best Retail Transformation in Indonesia award from a leading brand. This award demonstrates that change comes not only from the team but also from leadership that actively supports digitalization in the business.
“We have extra time because our operations are more streamlined. We use this time for strategy and business development,” Busman added.
